Do you leave the printer idle long enough (1-2 months) that the ink nozzles dry/clog if the printer canâ€™t sense the print head, it sends an error message. Are you enrolled in Instant Ink? Had you replaced cartridges when this happened. If interested in trying to troubleshoot, please provide some information. If you are Using HP Officejet pro 6830, 6835, 6812, 6815 & 6810, Don't waste your time, go ahead and Contact HP, as they will replace the printer for you and it doesn't matter whether you printer is under warranty or not. The Guru says: What to do if you are facing this issue ? The Greek Guru has lots of good info in this link (notice some comments as recent as 2 days ago). Here is link with - Contact HP to establish a case: That number is HP support 1-8 (Expect to be put on hold as a delay tactic) Have Serial Number handy, which is on label on the back or where the ink cartridges are. Scroll down and click on HP contact options - click on Get phone number Scroll down to 'Still need help? Complete the form to select your contact options' Enter Product number or select to auto detect Then, then call and it may help speed up the call process (info provided by Expert Moderator Jeet_Singh): You could try some repairs first if interested I will follow with another reply.Ĭreate yourself a Case Number first with the following link. So, you should Establish a Case to get a replacement, possibly even out of warranty. This and other HP printers have long histories of defects (read some of the below links). I find there is an ongoing (secret) recall on 6830 printers. You're correct about many others with this same problem.

Hp problem with printhead 6830